Investments in an intelligent and digital future the case of an ICT company /

Over the past few years, there has been an avalanche of new digital technologies in the business services sector, many of which proved to be disruptive. Business service centres (BSCs) even in innovative industries like information and communication technology (ICT) find it highly challenging to acc...

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Bibliographic Details
Main Authors: Marciniak Róbert
Móricz Péter
Baksa Máté
Corporate Author: Társadalmi és gazdasági folyamatok elemzésének kérdései a XXI. században (2019) (Szeged)
Format: Article
Published: 2020
Series:The Challenges of Analyzing Social and Economic Processes in the 21st Century
Kulcsszavak:Információs technológia, Számítástechnika
Subjects:
doi:10.14232/casep21c.3

Online Access:http://acta.bibl.u-szeged.hu/72026
Description
Summary:Over the past few years, there has been an avalanche of new digital technologies in the business services sector, many of which proved to be disruptive. Business service centres (BSCs) even in innovative industries like information and communication technology (ICT) find it highly challenging to accommodate these changes. New technological solutions transform consumer needs, shape organizational processes, and alter the way employees cooperate in a computerized environment. These changes make it inevitable for companies to adjust their business models. In this paper, we present a case study of IT Services Hungary Ltd., a Hungarian based BSC in the ICT industry. We carried out semi-structured interviews with the CEO and four senior technology experts of the company to analyse digital transformation plans they initiated. We investigated and now reveal three projects through which they implemented cognitive automation, cloud computing, and advanced cybersecurity technologies. We also describe the general organizational, financial, employment, and motivational background of these projects at IT Services Hungary Ltd. With this paper, we aim to present transferable best practices and appealing management efforts to invest in an intelligent and digital future.
Physical Description:35-48