A methodology of assessment based on the interaction between practice-based paths and standardized enquiring instruments
The object of this paper is to describe an intervention conducted using specific assessment tools created after an analysis of work practices and standardized instruments. The experience was carried out at a company managing the yard of an important commercial port in Italy, and in this paper the au...
Elmentve itt :
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| Dokumentumtípus: | Könyv része |
| Megjelent: |
2010
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| Sorozat: | Proceedings of the Challenges for Analysis of the Economy, the Businesses, and Social Progress : International Scientific Conference Szeged, November 19-21, 2009
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| Kulcsszavak: | Értékelés, Módszertan |
| Online Access: | http://acta.bibl.u-szeged.hu/57873 |
| Tartalmi kivonat: | The object of this paper is to describe an intervention conducted using specific assessment tools created after an analysis of work practices and standardized instruments. The experience was carried out at a company managing the yard of an important commercial port in Italy, and in this paper the authors also present the reasons underlying the intervention request and a brief explanation of the specific context in which this company operates. After a description of the steps taken to enquire the work practices on the field, the article continues explaining how, starting from the results of the study about the practices, the authors created specific assessment techniques tailored for this particular situations. Such techniques consist of focus groups and role playing, expressly adapted to the context. A tool for evaluation, namely a grid containing different indicators was also created on the basis of the company needs. At the same time, the authors chose a set of standardized instruments with the aim of using them for integrating the qualitative results. These instruments were the M.P.P. test (Multidimensional Personality Profile) and some Organizational Citizenship scales. The set of the instruments was integrated to provide the company with a broader and more exhaustive set of information, in which the two types of tools gave a different contribution. The complexity of the problems at stake makes the choice of a qualitative approach necessary. As it is known, anyway, this is unique and non repeatable. For this reason it is important to make it sounder by adding objective data, in order to gain new and strong elements for sustaining the argumentations and making the conclusions usable and controllable by the company and the scientific community. |
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| Terjedelem/Fizikai jellemzők: | 1299-1316 |
| ISBN: | 978-963-06-9558-9 |